Intranet search is critical to employee experience. Once people get frustrated with it, they won’t want to re-engage with search or even the intranet. The design of your intranet search and the processes behind it are tightly coupled. In the past year, AI innovations have overhauled the existing paradigm.
In light of these changes, how do your intranet architecture, integrated tools, and content choices impact the way your employees will search in 2024?
Join this roundtable to discuss design and process areas we need to focus on to improve the employee intranet search experience.
- Mapping and understanding the needs and habits of your users to optimize search: are metadata, tags, and deep analytics the way to go?
- How do AI and conversational AI impact the way employees search the intranet?
- How personalized can or should you make your employee’s search experience?
- How to guide employees not only to key resources but also to next-best actions and relevant tasks?
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