Transforming HR processes, especially payroll, is a complex yet essential step in modernizing Total Rewards and Benefits. This session will provide a behind-the-scenes look at how a company successfully transitioned payroll in-house using an operational approach. A key challenge in such transformations is knowledge transfer and upskilling. Employees must manage dual roles during the transition—balancing their current responsibilities while learning new workflows. Additionally, leadership input must be carefully integrated into the project plan, ensuring a structured and phased implementation. This presentation will outline how to plan the changeover, structure the transition, and effectively communicate changes to the team to ensure buy-in and a smooth shift. Beyond logistics, this session will also address the strategic elements of HR transformation—from creating a compensatory benefits model to ensuring the workforce understands and adapts to the new operational structure. With real-world insights, practical examples, and lessons learned, attendees will gain a clear roadmap for transitioning to an efficient and sustainable HR model.

In this session, you will learn

• How to strategically plan and structure an HR transformation while balancing ongoing operations.
• How to upskill and prepare employees for dual-role responsibilities during the transition.
• How to communicate effectively with stakeholders and integrate management perspectives into the transformation process.