A digital manager with over 16 years of experience in transforming websites and intranets in the public and third sector. Passionate about improving the user experience and not making users wade through digital detritus to interact with our organisation. Currently Head of Online Services at University of the Arts London, delivering digital transformation across 10 projects including internal communications and collaboration tools.

I’m passionate about getting people to see through the eyes of users. I’ve found the most power in cultural change within an organisation is to make people watch user testing sessions.
Business decisions can be completely changed by watching someone struggle on a website for 3 minutes.
In an ideal world every member of staff in an organisation would see user testing sessions, then change the way they work…