When things go wrong between financial businesses and their customers, the Financial Ombudsman Service can help to sort it out. We were set up by Parliament to use our legal powers to resolve individual complaints between financial businesses and their customers. We can look into problems involving most types of money matters - from payday loans to pensions, pet insurance to PPI. We’re looking for people with inquisitive minds that like getting to the bottom of what’s gone wrong and who can decide and explain what should happen to put things right. People with outstanding listening skills and a hunger for fairness. Pragmatic problem-solvers, who can apply a common-sense approach to reach reasonable resolutions.